Privacy Policy

Effective November 5, 2026

The short version

We collect what you and your drivers put into Truck4Ward, plus basic technical data needed to run it securely.
We use it only to provide the Service. We don't sell it and we don't show ads.
No ad trackers, no analytics cookies, and the driver app doesn't track GPS location.
The rate con scanner uses AI only to read the rate con you scan. That file isn't used to train AI and isn't sold or shared.
Email info@truck4ward.com to see, correct, export or delete your information.

1. Who this policy covers

This policy explains how Truck4Ward LLC ("Truck4Ward," "we," "us") handles information in the Truck4Ward dispatch software (loads.truck4ward.com), driver app (driver.truck4ward.com) and website (ops.truck4ward.com), together the "Service." It applies to account owners and team members ("customers") and to drivers who use the driver app.

Most information in the Service is entered by our customers about their own business. For that information, the customer decides what's collected and who can see it, and we process it on their behalf. If you're a driver and have questions about your information, you can contact the company that added you, or us.

2. Information we collect

Type	Examples
Account information	Name, email, company name, business type, password (stored in hashed form by our authentication provider), your role on the team, team invites, the plan you picked on our website, and how you found us (for example, the link or ad that brought you to our website).
Business data you enter	Loads, rates, stops, addresses, reference numbers, brokers, shippers, carriers, trucks and equipment, driver profiles (name, phone, email, document expiry dates), invoices, payout sheets and deductions, notes.
Documents	Rate confirmations, BOLs, PODs, lumper and fuel receipts, scale tickets, carrier and business documents, and files you send to drivers.
Driver app activity	Status updates and their times (arrived, loaded, delivered), documents and notes drivers upload, when the driver last opened the app, and, if the driver turns on notifications, a push notification address for that phone with its browser and device type.
AI scan records	For each rate con scan: time, file type, success or failure and processing size, used for plan limits and reliability.
Technical data	IP address, browser and device type, and request times, recorded by our hosting and database providers for security and operations.
Payment information	When paid plans are active, payments are handled by our payment processor. We receive billing status and limited details (such as card type and last four digits), not full card numbers.

We don't collect precise GPS location. We don't knowingly collect information from anyone under 18.

3. How we use information

To provide the Service: store and show your loads, documents and payouts, share loads with your drivers, send notifications and generate invoices and payout sheets.
To read rate cons with AI when you choose to scan one, and to estimate miles.
To send service emails, such as sign-up confirmations, password resets and important account notices.
To keep the Service secure: prevent abuse, enforce plan limits, investigate problems and fix bugs.
To support you when you contact us, and to improve the Service.
To meet legal obligations and enforce our Terms of Service.

We don't sell personal information, we don't share it for advertising, and we don't use it to build advertising profiles.

4. How the rate con scanner uses AI

The rate con scanner uses AI for one job: reading a rate confirmation you choose to scan and filling in the load details for you to review.

What's sent: only the file you scan, plus the city and state of the truck you picked (if any) so it can estimate deadhead miles. Nothing else from your account goes to the AI.
Who reads it: Anthropic, our AI provider, through its business API. The file travels over an encrypted connection.
What it's used for: only to read the document and send the details back. Under Anthropic's commercial terms, the content isn't used to train AI models, and it isn't sold or shared with anyone else. Anthropic may keep it for a limited time for security and abuse monitoring, then deletes it.
Where it ends up: the scanned file and the details it found are saved in your account like any other document, protected by the same access rules.
Your choice: scanning is optional. You can always enter a load by hand, and then nothing is sent to the AI.

5. Who we share information with

Within your account

Your team members can see your account's data. Drivers see only the loads, documents and payouts your account shares with them. Rates are hidden from drivers unless you turn them on.

Service providers

We use trusted providers to run the Service, and they may only use information to provide their services to us:

Supabase: database, sign-in and file storage (United States)
Netlify: website hosting and server functions
Anthropic: AI reading of rate confirmations you scan
Email delivery providers: sign-up, password reset and account emails
Apple, Google and other browser push services: delivering notifications to drivers who turn them on
Our payment processor: billing, once paid plans are active

Other cases

We may disclose information if required by law or valid legal process, to protect the rights, property or safety of our users, the public or Truck4Ward, or as part of a merger, acquisition or sale of the business, in which case this policy would continue to apply.

6. Texts and emails you send from the app

Buttons such as "Text driver" or "Email invite" open the messaging or email app on your own device, and you send the message yourself. We don't send text messages, and we don't see the content of those messages.

7. Cookies and browser storage

We don't use advertising or analytics cookies. The apps use your browser's storage to keep you signed in and to remember a few display preferences, such as hiding a setup checklist or a notification tip. Our website remembers the plan you picked and the link you arrived from until you sign up, and the free Rate Check keeps the numbers you type in your browser only; they aren't sent to us. The driver app also saves a copy of its own screens so it opens quickly with a weak signal. Clearing your browser data signs you out.

8. How long we keep information

We keep your account's information while your account is open, because your load and payment history is part of the Service. If you close your account, we delete or de-identify your account's information within 90 days, unless you ask us to export it first or we need to keep some records for legal, tax, security or dispute reasons. Copies in backups are removed as those backups expire. Push notification addresses are removed when a driver turns notifications off or the phone's push service reports the address is no longer valid.

9. Security

We protect information with encrypted connections (HTTPS), access rules that limit each account to its own data and each driver to their own loads, private file storage, hashed passwords and limited internal access. No system is perfectly secure, so please use a strong, unique password and tell us right away if you suspect unauthorized access.

10. Your choices and rights

You can view and update most information directly in the Service.
Email info@truck4ward.com to request a copy of your information, correction, export or deletion. We'll verify your request and respond within 30 days, or sooner if your state requires it.
Drivers can turn notifications on or off in the driver app at any time. To have driver information removed, contact the company that added you, or us.
Depending on the state you live in, you may have additional privacy rights. We won't treat you differently for using them.

11. United States only

The Service is intended for businesses and users in the United States, and information is stored and processed in the United States.

12. Changes to this policy

We may update this policy as the Service changes. If we make material changes, we'll notify account owners by email or in the Service before they take effect, and update the date above.

13. Contact

Truck4Ward LLC, North Carolina
Email: info@truck4ward.com